Terms and Conditions

1.1. These General Conditions of Sale (GCS) consist of contractual terms that are exclusively prohibited for purchases of products in the catalog offered for sale on the website www.shop.pmj.it owned and managed by Domino Creations s.r.l. owner of the PMJ trademark (the "Seller"), company incorporated under Italian law, Tax Code IT02544010412, registered in the register of companies on 11/04/2014 n. REA PS - 190421; with registered office in Italy, in Sant'Angelo in Vado (61048 PU), via Vito Massani s.n.c. (Industrial Zone) and email address: shop@pmj.it

1.2 Domino Creations s.r.l. invites Customers who wish to make purchases of products shown in special forms published on www.pmj.it to read these GCS.

2. Conclusion of the contract and delivery of the products.

2.1 The purchase of products on www.shop.pmj.it is completed by placing an order by the Customer and involves the conclusion of a sales contract with the Seller governed by these GCS, contract in Italian and governed by Italian law.

2.2 The Customer, after registering and accessing his personal area, by clicking on the "buy now" button can place binding purchase orders relating to the products he has selected and inserted in the virtual shopping cart.

2.3 Once the order has been sent, the Seller will send the Customer order confirmation to the email box indicated by the Customer in his personal area.

2.4 The sales contract is understood to be concluded between the Seller and the Customer when the latter receives the confirmation email from the Seller. In the event of no confirmation email, the order is considered rejected by the Seller and, therefore, has no effect on the Seller.

2.6 Purchase orders in relation to which advance payment is required will be processed as soon as the Seller receives the total payment of the purchase price and any shipping costs from the Customer.

2.7 The Seller therefore invites the Customer to pay the price as soon as the order confirmation is received and in any case within the following 3 days.

2.8 The products supplied remain the property of the Seller until full payment of the amount indicated in the order placed by the Customer.

2.9. The Seller assumes no responsibility if the products covered by the order are not available for reasons that do not depend on the Seller's will; in this case the Seller will have no obligation to deliver the products ordered by the Customer to the Customer and will refund the Customer any sums already paid by them.

2.10 In calculating the times for delivery of the products to the Customer, "working days" are understood to mean from Monday to Friday (therefore excluding Saturdays and Sundays and other public holidays).

3. Product prices, destination, delivery times and costs.

3.1 All the prices of the products offered for sale on www.shop.pmj.it are intended VAT included, net of transport costs and any discounts due to promotion codes.

3.2 The Customer is required to pay the total amount indicated in the order summary (including price and shipping costs) which can be viewed on www.pmj.it in the moment preceding the sending of the order.

3.3 This total amount must therefore be understood as definitive and inclusive of value added tax.

3.4 Shipping costs are highlighted in the order summary and equally invoiced by the Seller to the Customer.

3.5 The products sold on this portal are delivered throughout Italy by TNT courier.

3.6 The shipment takes place, barring unforeseen circumstances, within 2 working days. Delivery by courier takes place within 24-48 hours. Any delays will be  communicated to the Customer, but will not give him the right to cancel the order.

3.7 Shipping costs are free throughout Italy

3.8 Important warning: as soon as the ordered goods are received, it is the Customer's responsibility to make sure:  that the package is intact, not damaged or wet and in any case compliant with the standard characteristics of a package; that the personalized adhesive tape is intact and not tampered with; that the number of packages indicated on the waybill corresponds to the number of packages actually delivered.

4. Payments.

- by Paypal;
- by credit card.

4.2 The Seller only accepts payments from bank accounts in the European Union and Switzerland.

4.3 Bank costs (e.g. commissions) or other costs related to payments made are charged to the Customer.

4.4 In the event of a purchase made by credit card, the charge is made when the order is shipped.

4.5 Sales invoices or credit notes are issued by the Seller exclusively in electronic format only upon request by the interested party

4.6 The Customer agrees to receive invoices and credits exclusively in electronic format.

5.Withdrawal of the Customer

5.1  Only the "consumer" Customer (referred to in Article 3 paragraph 1 letter a) of the Consumer Code)  can freely withdraw from any order-contract stipulated for the purchase of products offered on the website www.shop.pmj .it, following the steps below:

1. Within 14 days of receiving the goods, send an email to: shop@pmj.it indicating the order number, model, size, reason for the return
2. Proceed to pack your product as indicated in point 6 by inserting the "RETURN form" inside the package
3. Send the package at your expense (preferably traceable shipments), to the address: DOMINO CREATIONS S.R.L. – via Vito Massani – 61048 Sant’Angelo in Vado (PU)

5.2 The "professional" Customer (referred to in Article 3 paragraph 1 letter c) of the Consumer Code) does not have the right to freely withdraw from the orders-contracts entered into with the Seller.

5.3 The right of withdrawal can be exercised by the Customer (=consumer) within the term of 14 days from the date on which the Customer communicated the withdrawal to the Seller or came into possession of the ordered products. In the event of multiple products purchased by the Customer with a single order and delivered separately, the aforementioned 14-day period starts from the day on which the Customer takes possession of the last product delivered.

5.4 However, the Customer loses the right to withdraw if he has used only the original packaging of the Manufacturer of the items to return, and this has caused damage to the returned products such as to make them unsuitable for resale. In this regard, the Customer may still use the envelope or box in which the products were shipped for return purposes, or any other cardboard box of a size useful to contain the product to be returned. In other words, the Customer undertakes to pack the product to be returned in the best possible way to prevent it from being damaged.

5.5 Following the withdrawal in compliance with the above conditions, the Seller will refund the payments made by the Customer within 14 days from the day on which the Seller is informed by the Customer of the withdrawal. However, if the products have already been delivered, the refund may be suspended until the returned products have been returned and their integrity has been verified.

5.6 Refunds will be made by bank transfer - paypal.

6. Conditions and methods for returning products.

6.1 The Customer is required to take action without delay in returning the products, arranging for their shipment within 14 days from the day on which he communicated to the Seller his intention to withdraw from the sales contract.

6.2 The products must be returned correctly packed in their original packaging, undamaged, damaged or soiled and equipped with all possible accessories, instructions for use and documentation. In the event of loss of the original packaging, the Customer must, at his own expense, replace it in order to be able to return the products, adopting the methods already specified in point 5.3 above.

6.3 The products must also be provided with the transport document (present in the original packaging), so as to allow the Seller to identify the customer (order number, name, surname and address);

6.4 The returned products not should not have been used by the Customer (in particular for motorcycle rides); the only permitted use being that of test wearability; in general, the products must be in such a state as to allow them to be resold as new.

6.5 If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective, with the consequent right of the Seller to definitively withhold the price collected.

6.6 The Customer is responsible for any decrease in the value of the products resulting from any manipulation of the same other than that necessary to establish the nature, characteristics and functioning of the products themselves.

6.7 It is advisable to send the return by courier with traceable shipping.

6.8  Any loss of the returned product will not allow a refund.

6.9  The return costs are charged to the Customer.

6.10 Financial charges and bank commissions relating to payment management (credit card, paypal) are definitively charged to the customer and will in no case be reimbursed by the seller.

7. Warranty for defects and non-conformities of the products and additional information

7.1 The provisions of the Italian Consumer Code (CIP) regarding the guarantee for defects and non-conformities of the products apply to purchases of products made on the website www.shop.pmj.it.

7.2 Consequently, the Customer can exercise the rights pursuant to art. 130 CIP in the terms established by art. 132 CIP.

7.3 Reports of possible defects and discrepancies in the products must be  sent by the Client without delay to the address shop@pmj.it.

8. Applicable law and alternative dispute resolution procedures.

8.1 These GCS and the sales of the products offered on the site www.pmj.it are governed by the law Italian. In case of doubts on the interpretation of these GSC, the Italian language version will prevail.

8.2 For any dispute arising from these GCS or from transactions between the Seller and the Customer, the latter may make use of the out-of-court settlement procedure provided for by articles 141 and following CIP.

8.3 The Customer can also activate the dispute resolution procedure online on the site  http://ec.europa.eu/consumers/odr/.

Thank you for your attention and send you our best regards!

Last update: 12.05.2020